Helpful answers, clearly framed

Before the camera arrives.

Everything you need to know about planning, production, delivery, and making the most of your Helios media.

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26 answers

01

Service Area Booking

How do you book a photo or video shoot?
Booking is simple. Go to www.heliosrealestatemedia.com, click Book Now, choose your package, then pick a date and time. After that, you’re set—we’ll handle the rest.
Do you offer weekend appointments?
Yes, limited weekend appointments are available upon request. Reach out early to secure your spot.
How much notice is needed to schedule?
We recommend booking at least 48 hours in advance to guarantee availability. For urgent shoots, feel free to contact us directly—we’ll do our best to fit you in.
Do you charge travel fees outside Fort Collins?
We serve Northern Colorado and keep travel straightforward. If your property is outside our standard local area, reach out before booking so we can confirm availability and any travel fee, if needed.
02

Package Pricing

What does Unlimited Photos mean?
Unlimited Photos means every shoot includes professionally composed and edited images covering the entire home—interior, exterior, and special features—with no limit on the number of photos.
What types of add-ons can I choose from?
Popular add-ons include additional twilight images, extended cinematic videos (up to 120 seconds), vertical reels for social media, branded marketing kits, floor plans, and more.
03

Photo & Video Services

Do you offer twilight or virtual twilight photos?
Yes! Twilight photos are captured at dusk and highlight the home’s ambiance during golden hour. Virtual twilight images are digitally transformed from daytime shots to simulate a twilight effect. Both options are stunning—choose based on your schedule and listing needs.
Which video option should I choose: Highlight Reel or Cinematic Video?
Choose the Highlight Reel for a quick 60-second edit that works well for MLS listings and social media. Go with Cinematic Video for a 2–3 minute premium piece with music, sound design, drone footage, and a more polished feel. Nice for luxury or feature-rich homes.
Can you add drone photos or video to your listing?
Yes. Drone photos and video are included in our Pro and Luxe packages, or you can add them to any shoot. They’re great for showing the full property, lot, and surrounding area.
Can I request specific shots or styles for my property?
Absolutely! Let us know your preferences in the booking form or by email. We welcome direction and love tailoring our work to your vision.
How should I prepare the property before the shoot?
How should I prepare the property before the shoot?
04

Turnaround Delivery Times

When will you get your photos and video?
You’ll usually receive photos within 8-12 hours. Video delivery depends on the package and scope, but we keep turnaround fast and reliable. If you’re on a tight deadline, tell us when you book and we’ll do our best to match it.
Do you offer same-day delivery or rush edits?
Yes! Just let us know during booking. Rush delivery fees may apply depending on scope and schedule.
Can I request revisions?
Of course. Small tweaks like removing agent branding or correcting photo order are complimentary. More complex revisions may require an additional fee.
How do I receive my photos and videos after the shoot?
Your finished media is delivered digitally through an online gallery or download link. From there, you can review, download, and share everything you need for your listing and marketing.
05

Marketing Tools

What’s included in the Agent Marketing Kit?
You get a full set of listing-ready tools: branded social graphics, reels, teaser clips, listing flyers, a lead-capture property site, and weekly traffic reports. It’s built to save you time and help your listing stand out. Simple. Effective.
Do you provide branded social media content?
Yes! Vertical reels, teaser clips, and social-optimized images with your branding are available and included in most of our media packages.
Can I get property flyers or print materials?
You sure can. Our system generates high-quality PDF flyers, customizable and ready for print or email.
Do you provide traffic reports or analytics?
Yes, our property sites include weekly performance reports with viewer counts, traffic sources, and engagement stats—perfect for updating your sellers.
06

Weather Rescheduling & Cancellations

Can I reschedule my shoot?
Yes—please give us at least 24 hours’ notice. We’ll gladly move your appointment with no penalty.
What happens if you need to cancel a shoot?
If you need to cancel within 24 hours of your appointment, a small fee may apply to cover scheduling and travel costs. If plans change, reach out as soon as you can and we’ll help you sort it out.
What if bad weather affects your drone photos or video?
If weather makes drone work unsafe, we’ll pause the aerial portion and work with you to reschedule or adjust the shoot plan. We keep you updated and make the next step easy.
07

Specialty Properties

Can you tailor media for luxury listings and custom builds?
Yes. You can use premium editing and cinematic video to highlight upscale finishes, standout architecture, and custom details. It’s a great fit for luxury homes and builder showcases.
Can you photograph vacant homes or land?
Absolutely. We tailor the shoot to highlight space, light, and layout—vacant homes and land listings benefit from drone shots, wide angles, and clear editing.
Do you shoot commercial real estate?
Yes! From offices to storefronts and multifamily buildings, we capture commercial spaces with the same quality and care as our residential listings.
08

3D Home Tours & Floor Plans

Do you offer 3D virtual tours and floor plans?
Yes. We offer 3D virtual tours and floor plans to give buyers a clearer view of the home and layout. They’re great for boosting engagement and helping your listing stand out.

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